{"id":1653,"date":"2025-03-12T10:18:20","date_gmt":"2025-03-12T10:18:20","guid":{"rendered":"https:\/\/beta.emanuelamazza.it\/communicating-in-medicine\/"},"modified":"2025-07-28T13:35:56","modified_gmt":"2025-07-28T13:35:56","slug":"communicating-in-medicine","status":"publish","type":"page","link":"https:\/\/www.emanuelamazza.it\/en\/communicating-in-medicine\/","title":{"rendered":"Communicating in Medicine"},"content":{"rendered":"<header role=\"hero\" class=\"pt-25 lg:pt-30.5  mb-7 md:mb-14 pb-12.5 bg-[radial-gradient(ellipse_at_-150%_bottom,var(--color-pink-700),transparent_80%,transparent),radial-gradient(ellipse_at_200%_bottom,var(--color-indigo-700),transparent_70%,transparent)]\">\n        <div class=\"sides grid grid-cols-1 items-center gap-5 max-w-7xl lg:gap-12.5 pt-6 md:pt-12.5  \">\n        <div class=\"flex flex-col col-span-1 text-center gap-5 lg:gap-12.5  \">\n                        <div class=\"w-full flex flex-col gap-4\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"101\" height=\"100\" src=\"https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/03\/comunicare.png\" class=\"mx-auto mb-5 w-12.5 object-contain aspect-square\" alt=\"\" style=\"\" \/>                \n                        <h1 class=\"font-bold tracking-tight text-3xl md:text-4xl lg:text-64 text-pink-700 \">Communicating in Medicine<\/h1>\n                        <\/div>\n                                    <div class=\"w-full [&#038;_strong]:text-blue-600 content  md:text-xl lg:text-2xl\">\n            <p>Communication in healthcare is not just the exchange of information, but the foundation of a <strong>trust-based relationship that can enhance the clinical experience and treatment adherence<\/strong>. On this page, you\u2019ll explore how authentic and transparent dialogue can transform the relationship between doctor and patient, creating a more human and effective care path.<\/p>\n            <\/div>\n                                    <nav class=\"flex gap-3 flex-wrap flex-col items-center justify-center\">\n                                <a href=\"#contact-form\" class=\"btn\">Discover how<\/a>\n                            <\/nav>\n                    <\/div>\n                <figure class=\"w-full relative rounded-xl shadow-(--hero-shadow) relative overflow-hidden \">\n        <img loading=\"lazy\" decoding=\"async\" width=\"1644\" height=\"702\" src=\"https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/03\/comunicare-thumb-2-1.jpg\" class=\"w-full wp-post-image\" alt=\"\" srcset=\"https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/03\/comunicare-thumb-2-1.jpg 1644w, https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/03\/comunicare-thumb-2-1-300x128.jpg 300w, https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/03\/comunicare-thumb-2-1-1024x437.jpg 1024w, https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/03\/comunicare-thumb-2-1-768x328.jpg 768w, https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/03\/comunicare-thumb-2-1-1536x656.jpg 1536w\" sizes=\"auto, (max-width: 1644px) 100vw, 1644px\" \/>                <\/figure>\n            <\/div>\n    <\/header>\n\n\n\n<div class=\"max-w-7xl sides flex gap-y-10 flex-wrap items-center  mb-7 md:mb-14\">\n    <figure class=\"relative w-full md:w-1\/2\"><img loading=\"lazy\" decoding=\"async\" width=\"804\" height=\"702\" src=\"https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/07\/Il-ruolo-centrale-della-Comunicazione-in-ambito-sanitario.jpg\" class=\"rounded-2xl w-full\" alt=\"\" srcset=\"https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/07\/Il-ruolo-centrale-della-Comunicazione-in-ambito-sanitario.jpg 804w, https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/07\/Il-ruolo-centrale-della-Comunicazione-in-ambito-sanitario-300x262.jpg 300w, https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/07\/Il-ruolo-centrale-della-Comunicazione-in-ambito-sanitario-768x671.jpg 768w\" sizes=\"auto, (max-width: 804px) 100vw, 804px\" \/><\/figure>    <div class=\"w-full md:w-1\/2 md:pl-17 lg:pl-17 xl:pl-34\">\n                <h2 class=\"text-2xl md:text-3xl lg:text-4xl font-bold\">The Central Role of Communication in Healthcare<\/h2>\n                        <h3 class=\"text-xs uppercase text-blue-600 font-medium mt-2  mb-6 md:mb-12.5\">Why communication matters in medicine<\/h3>\n                        <div class=\"column-content \"><p><span style=\"font-weight: 400;\">Effective communication is key to building trust, reducing anxiety, and improving treatment adherence. Numerous studies show that open dialogue between doctor and patient leads to better clinical outcomes and greater satisfaction for both parties.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">This section explores the value of communication as an essential tool in everyday clinical practice.<\/span><\/p>\n<\/div>\n                    <\/div>\n    <\/div>\n\n\n<div class=\"max-w-7xl sides flex gap-y-10 flex-wrap items-center flex-row-reverse  mb-7 md:mb-14\">\n    <figure class=\"relative w-full md:w-1\/2\"><img loading=\"lazy\" decoding=\"async\" width=\"804\" height=\"702\" src=\"https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/07\/tecninche-e-strategie-per-comunicazione-efficace.jpg\" class=\"rounded-2xl w-full\" alt=\"\" srcset=\"https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/07\/tecninche-e-strategie-per-comunicazione-efficace.jpg 804w, https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/07\/tecninche-e-strategie-per-comunicazione-efficace-300x262.jpg 300w, https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/07\/tecninche-e-strategie-per-comunicazione-efficace-768x671.jpg 768w\" sizes=\"auto, (max-width: 804px) 100vw, 804px\" \/><\/figure>    <div class=\"w-full md:w-1\/2 md:pr-8.5 lg:pr-17 xl:pr-34\">\n                <h2 class=\"text-2xl md:text-3xl lg:text-4xl font-bold\">Techniques and Strategies for Effective Communication<\/h2>\n                        <h3 class=\"text-xs uppercase text-blue-600 font-medium mt-2  mb-6 md:mb-12.5\">Practical tools to build authentic dialogue with patients<\/h3>\n                        <div class=\"column-content \"><p>Adopting targeted communication techniques is essential for building a solid and trust-based relationship with patients.<\/p>\n<p>This section explores practical tools to improve the quality of dialogue:<\/p>\n<ul>\n<li aria-level=\"1\"><b>Active listening and empathy<\/b><\/li>\n<li aria-level=\"1\"><b>Clear and accessible language<\/b><\/li>\n<li aria-level=\"1\"><b>Constant and constructive feedback<\/b><\/li>\n<\/ul>\n<\/div>\n                    <\/div>\n    <\/div>\n\n\n<div class=\"max-w-7xl sides flex gap-y-10 flex-wrap items-center  mb-7 md:mb-14\">\n    <figure class=\"relative w-full md:w-1\/2\"><img loading=\"lazy\" decoding=\"async\" width=\"804\" height=\"702\" src=\"https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/07\/approcci-innovativi-strumenti-digitali-comunicare-medicina.jpg\" class=\"rounded-2xl w-full\" alt=\"\" srcset=\"https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/07\/approcci-innovativi-strumenti-digitali-comunicare-medicina.jpg 804w, https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/07\/approcci-innovativi-strumenti-digitali-comunicare-medicina-300x262.jpg 300w, https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/07\/approcci-innovativi-strumenti-digitali-comunicare-medicina-768x671.jpg 768w\" sizes=\"auto, (max-width: 804px) 100vw, 804px\" \/><\/figure>    <div class=\"w-full md:w-1\/2 md:pl-17 lg:pl-17 xl:pl-34\">\n                <h2 class=\"text-2xl md:text-3xl lg:text-4xl font-bold\">Innovative Approaches and Digital Tools<\/h2>\n                        <h3 class=\"text-xs uppercase text-blue-600 font-medium mt-2  mb-6 md:mb-12.5\">Technology and innovation supporting communication in healthcare<\/h3>\n                        <div class=\"column-content \"><p>New technologies offer valuable opportunities to improve communication in healthcare.<br \/>\nFrom telemedicine platforms to digital monitoring tools, these innovative approaches enable continuous and personalized dialogue, integrating traditional techniques with cutting-edge digital solutions.<br \/>\nLearning to communicate effectively at a distance is now a fundamental skill: using these tools with awareness and sensitivity can strengthen the relationship between healthcare professionals and patients, making it more dynamic, accessible, and interactive.<\/p>\n<\/div>\n                    <\/div>\n    <\/div>\n\n\n<div class=\"overlow-hidden  py-12.5 md:py-25 bg-gray-50\">\n        <header class=\"text-center max-w-3xl mx-auto sides pb-9 md:pb-19 flex flex-col gap-5\">\n        <img loading=\"lazy\" decoding=\"async\" width=\"392\" height=\"355\" src=\"https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/04\/co-me.png\" class=\"mx-auto\" alt=\"\" style=\"width:196px\" srcset=\"https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/04\/co-me.png 392w, https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/04\/co-me-300x272.png 300w\" sizes=\"auto, (max-width: 392px) 100vw, 392px\" \/>            <h2 class=\"font-bold text-3xl md:text-5xl lg:text-64\">The 6 Training Areas<\/h2>\n            <\/header>\n        <div class=\"sides grid grid-cols-1 gap-x-5 gap-y-10 mx-auto md:grid-cols-3 max-w-7xl lg:gap-19\">\n                <div class=\"relative grid gap-6 md:gap-12.5 grid-cols-1 p-5 -mx-2.5\">\n                        <div class=\"w-full row-span-2 flex flex-col gap-4  text-center\">\n            <img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"101\" src=\"https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/04\/comunicazione-efficace.png\" class=\"w-12.5 object-contain aspect-square mx-auto\" alt=\"\" \/>                                    <h2 class=\"font-bold text-xl md:text-2xl\">Effective Communication<\/h2>\n                        <div class=\"md:text-lg\"><p>Train to communicate with clarity and empathy with patients and colleagues, using international models like the Calgary-Cambridge guide to structure clinical interaction effectively and humanely.<\/p>\n<\/div>\n                        <\/div>\n                    <\/div>\n                <div class=\"relative grid gap-6 md:gap-12.5 grid-cols-1 p-5 -mx-2.5\">\n                        <div class=\"w-full row-span-2 flex flex-col gap-4  text-center\">\n            <img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"101\" src=\"https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/04\/public-speaking.png\" class=\"w-12.5 object-contain aspect-square mx-auto\" alt=\"\" \/>                                    <h2 class=\"font-bold text-xl md:text-2xl\">Public Speaking<\/h2>\n                        <div class=\"md:text-lg\"><p>Learn to communicate effectively in public, whether in front of small groups or large audiences. Engage, manage time, regulate your emotional state, and confidently achieve your goals.<\/p>\n<\/div>\n                        <\/div>\n                    <\/div>\n                <div class=\"relative grid gap-6 md:gap-12.5 grid-cols-1 p-5 -mx-2.5\">\n                        <div class=\"w-full row-span-2 flex flex-col gap-4  text-center\">\n            <img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"101\" src=\"https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/04\/coaching-skills.png\" class=\"w-12.5 object-contain aspect-square mx-auto\" alt=\"\" \/>                                    <h2 class=\"font-bold text-xl md:text-2xl\">Coaching Skills<\/h2>\n                        <div class=\"md:text-lg\"><p>Develop key coaching skills to build trust, listen actively, ask powerful questions, and support change within the care relationship.<\/p>\n<\/div>\n                        <\/div>\n                    <\/div>\n                <div class=\"relative grid gap-6 md:gap-12.5 grid-cols-1 p-5 -mx-2.5\">\n                        <div class=\"w-full row-span-2 flex flex-col gap-4  text-center\">\n            <img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"101\" src=\"https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/04\/gestione-emozioni.png\" class=\"w-12.5 object-contain aspect-square mx-auto\" alt=\"\" \/>                                    <h2 class=\"font-bold text-xl md:text-2xl\">Emotional Management<\/h2>\n                        <div class=\"md:text-lg\"><p>Acquire strategies to recognize, regulate, and train your emotional state, enhancing presence, clarity, and communication in daily clinical practice.<\/p>\n<\/div>\n                        <\/div>\n                    <\/div>\n                <div class=\"relative grid gap-6 md:gap-12.5 grid-cols-1 p-5 -mx-2.5\">\n                        <div class=\"w-full row-span-2 flex flex-col gap-4  text-center\">\n            <img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"101\" src=\"https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/04\/team-coaching.png\" class=\"w-12.5 object-contain aspect-square mx-auto\" alt=\"\" \/>                                    <h2 class=\"font-bold text-xl md:text-2xl\">Team Coaching<\/h2>\n                        <div class=\"md:text-lg\"><p>Train your ability to work synergistically with colleagues in interprofessional settings. Learn to value differences, foster collaboration, and strengthen teamwork for more effective and integrated care.<\/p>\n<\/div>\n                        <\/div>\n                    <\/div>\n                <div class=\"relative grid gap-6 md:gap-12.5 grid-cols-1 p-5 -mx-2.5\">\n                        <div class=\"w-full row-span-2 flex flex-col gap-4  text-center\">\n            <img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"101\" src=\"https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/04\/leadership.png\" class=\"w-12.5 object-contain aspect-square mx-auto\" alt=\"\" \/>                                    <h2 class=\"font-bold text-xl md:text-2xl\">Leadership<\/h2>\n                        <div class=\"md:text-lg\"><p>Cultivate your ability to lead and inspire in complex environments. Effective leadership is key to motivating colleagues, driving change, and improving care quality.<\/p>\n<\/div>\n                        <\/div>\n                    <\/div>\n            <\/div>\n            <div class=\"text-center max-w-5xl mx-auto sides flex flex-col gap-5 pt-9 md:pt-19\">\n        <div class=\"md:text-lg content\"><p>Communicating effectively in healthcare is not just a natural talent: it&#8217;s a skill that can be learned and trained.<br \/>\nThe six training areas represent targeted paths to develop abilities that enhance effectiveness, care quality, and professional well-being.<\/p>\n<\/div><a href=\"#contact-form\" class=\"btn self-center\">Contact<\/a>    <\/div>\n    <\/div>\n\n<div class=\"text-center bg-blue-950 text-white py-10 md:py-17 mb-7 md:mb-14 \">\n    <div class=\"max-w-4xl sides flex flex-col gap-y-6 md:gap-y-12.5\">\n                        <div class=\"text-lg column-content md:text-2xl lg:text-4xl font-bold\"><p><span style=\"font-weight: 400;\">Emanuela Mazza, <strong>MCC Coach and Trainer<\/strong>, <\/span><span style=\"font-weight: 400;\">Lecturer in Communication Skills in Medicine at the Catholic University of the Sacred Heart.<\/span><\/p>\n<\/div>\n                        <a href=\"\/en\/who-i-am\/\" class=\"btn btn--clear self-center\">About me<\/a>\n            <\/div>\n<\/div>\n\n\n<div class=\"sides max-w-360  mb-7 md:mb-14\">\n        <h2 class=\"text-center text-3xl md:text-4xl lg:text-64 font-bold mb-8\">My books<\/h2>\n        <div class=\"grid grid-cols-1 md:grid-cols-3 gap-8 md:gap-x-12.5 lg:gap-x-25\">\n                <div class=\"flex flex-col justify-between\">\n            <div class=\"w-full \">\n                <img loading=\"lazy\" decoding=\"async\" width=\"520\" height=\"800\" src=\"https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/03\/libro-destinazione-testesso.png\" class=\"py-10 px-20 mb-5 border-b-2 border-b-blue-950 wp-post-image\" alt=\"\" srcset=\"https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/03\/libro-destinazione-testesso.png 520w, https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/03\/libro-destinazione-testesso-195x300.png 195w\" sizes=\"auto, (max-width: 520px) 100vw, 520px\" \/>                <h3 class=\"text-lg font-bold mb-5\">Destination Yourself<\/h3>\n                <div class=\"text-blue-800\/60\">&#8220;I have decided to invite you on a journey where the destination is not to earn more money, to be richer, to improve your career or business, to be more effective in this or that activity or happier, but to become yourself, who you really are and want to be, the extraordinary person you are meant to be. Convinced that this can bring you everything else!&#8221;<\/div>\n            <\/div>\n            <div class=\"w-full mt-8 md:mt-12.5\">\n\n                        <nav class=\"flex gap-x-6 items-center border-t-2 border-t-blue-900\/15 pt-5 md:pt-10 mt-5 md:mt-10\">\n                                <a target=\"_blank\" href=\"https:\/\/www.amazon.it\/Destinazione-stesso-secondo-migliore-diventando\/dp\/8867730746\/ref=sr_1_1?ie=UTF8&#038;qid=1542804108&#038;sr=8-1&#038;keywords=destinazione+te+stesso\" class=\"btn btn--dark\">\n                    <img decoding=\"async\" width=\"110\" height=\"37\" loading=\"lazy\" src=\"https:\/\/www.emanuelamazza.it\/wp-content\/themes\/emanuela-mazza-theme\/dist\/images\/amazon.svg\" alt=\"Destination Yourself - Amazon\" \/>\n                <\/a>\n                                <a target=\"_blank\" href=\"https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/03\/mazza_destinazionetestesso_estratto.pdf\" class=\"btn-arrow\">\n                    Preview                <\/a>\n                            <\/nav>\n                        <\/div>\n        <\/div>  \n                <div class=\"flex flex-col justify-between\">\n            <div class=\"w-full \">\n                <img loading=\"lazy\" decoding=\"async\" width=\"520\" height=\"800\" src=\"https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/03\/libro-uno.png\" class=\"py-10 px-20 mb-5 border-b-2 border-b-blue-950 wp-post-image\" alt=\"\" srcset=\"https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/03\/libro-uno.png 520w, https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/03\/libro-uno-195x300.png 195w\" sizes=\"auto, (max-width: 520px) 100vw, 520px\" \/>                <h3 class=\"text-lg font-bold mb-5\">The doctor-patient relationship<\/h3>\n                <div class=\"text-blue-800\/60\"><p>Emanuela Mazza, Professor of Communication Skills in Medicine at the Catholic University of the Sacred Heart and former patient, addresses physicians, nurses and all health professionals, reminding them that doctor-patient communication is not an optional side dish of the health professions, but rather a central ingredient of the therapeutic pathway.<\/p>\n<\/div>\n            <\/div>\n            <div class=\"w-full mt-8 md:mt-12.5\">\n\n                        <nav class=\"flex gap-x-6 items-center border-t-2 border-t-blue-900\/15 pt-5 md:pt-10 mt-5 md:mt-10\">\n                                <a target=\"_blank\" href=\"https:\/\/www.amazon.it\/relazione-medico-paziente-Manuale-comunicazione-professionisti\/dp\/8867730479\/\" class=\"btn btn--dark\">\n                    <img decoding=\"async\" width=\"110\" height=\"37\" loading=\"lazy\" src=\"https:\/\/www.emanuelamazza.it\/wp-content\/themes\/emanuela-mazza-theme\/dist\/images\/amazon.svg\" alt=\"The doctor-patient relationship - Amazon\" \/>\n                <\/a>\n                                <a target=\"_blank\" href=\"https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/03\/mazza_medicopaziente_9788867730476.pdf\" class=\"btn-arrow\">\n                    Preview                <\/a>\n                            <\/nav>\n                        <\/div>\n        <\/div>  \n                <div class=\"flex flex-col justify-between\">\n            <div class=\"w-full \">\n                <img loading=\"lazy\" decoding=\"async\" width=\"520\" height=\"801\" src=\"https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/03\/libro-due.png\" class=\"py-10 px-20 mb-5 border-b-2 border-b-blue-950 wp-post-image\" alt=\"\" srcset=\"https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/03\/libro-due.png 520w, https:\/\/www.emanuelamazza.it\/wp-content\/uploads\/2025\/03\/libro-due-195x300.png 195w\" sizes=\"auto, (max-width: 520px) 100vw, 520px\" \/>                <h3 class=\"text-lg font-bold mb-5\">When it wakes you up<\/h3>\n                <div class=\"text-blue-800\/60\"><p>An autobiographical account that traces the story of the sudden and fulminating illness that led Emanuela Mazza from liver transplant, to coma, to recovery and &#8220;restart.&#8221; A journey that beyond the physical aspects represents a total revolution for Emanuela. A journey that involves all emotional spheres.  <\/p>\n<\/div>\n            <\/div>\n            <div class=\"w-full mt-8 md:mt-12.5\">\n\n                        <nav class=\"flex gap-x-6 items-center border-t-2 border-t-blue-900\/15 pt-5 md:pt-10 mt-5 md:mt-10\">\n                                <a target=\"_blank\" href=\"https:\/\/www.amazon.it\/Quando-svegli-Storia-trapianto-fegato\/dp\/8883587219\" class=\"btn btn--dark\">\n                    <img decoding=\"async\" width=\"110\" height=\"37\" loading=\"lazy\" src=\"https:\/\/www.emanuelamazza.it\/wp-content\/themes\/emanuela-mazza-theme\/dist\/images\/amazon.svg\" alt=\"When it wakes you up - Amazon\" \/>\n                <\/a>\n                            <\/nav>\n                        <\/div>\n        <\/div>  \n            <\/div>\n<\/div>\n\n\n<div class=\"overflow-hidden  mb-7 md:mb-14 bg-gray-50 py-7.5 md:py-15\">\n    <div class=\"sides max-w-360\">\n                    <header class=\"flex justify-between items-center lg:grid grid-cols-5 mb-7.5 md:mb-15\">\n            <h3 class=\"font-bold text-3xl text-center md:text-4xl lg:text-64 lg:col-span-3 lg:col-start-2\">Stories of experiences<\/h3>\n                        <a href=\"\/en\/custoemrs\/\" class=\"justify-self-end btn-arrow\">Customer Portfolio<\/a>\n                        <\/header>\n            <div class=\"swiper-container swiper-reviews overflow-hidden mb-7.5 md:mb-15\" data-slider='{\"slidesPerView\":\"auto\",\"loop\":true,\"navigation\":{\"prevEl\":\".swiper-button-review-prev\",\"nextEl\":\".swiper-button-review-next\"},\"centeredSlides\":true,\"autoHeight\":true}'>\n                <div class=\"swiper-wrapper\">\n                                        <div class=\"w-3\/5 px-3 md:px-6.25 lg:px-12.5 md:w-1\/3 swiper-slide md:text-lg\">\n                        <header class=\"flex items-center mb-8\">\n                                                        <div class=\"w-8 h-8 md:w-14 md:h-14 flex-none rounded-full bg-gray-500 font-bold text-white flex items-center justify-center\">R<\/div>\n                                                        <div class=\"px-3\">\n                                <h3 class=\"font-bold leading-none\">Roberto Crupi, Marketing Manager<\/h3>\n                                <h4 class=\"text-sm text-blue-600\">Alfasigma<\/h4>\n                            <\/div>\n                        <\/header>\n                        <div class=\"italic\">The decision to develop this project with Dr. Mazza is to be related to her coaching experience already gained in similar projects with other specialists and also directly with patients. In addition, and I would say above all, a key role in the choice was derived from her personal history as a patient and her directly experienced difficulty in establishing a &#8220;true&#8221; dialectical relationship with the specialist. <\/div>\n                    <\/div>\n                                        <div class=\"w-3\/5 px-3 md:px-6.25 lg:px-12.5 md:w-1\/3 swiper-slide md:text-lg\">\n                        <header class=\"flex items-center mb-8\">\n                                                        <div class=\"w-8 h-8 md:w-14 md:h-14 flex-none rounded-full bg-gray-500 font-bold text-white flex items-center justify-center\">P<\/div>\n                                                        <div class=\"px-3\">\n                                <h3 class=\"font-bold leading-none\">Paolo Minuti, Director<\/h3>\n                                <h4 class=\"text-sm text-blue-600\">Federfarma Rome<\/h4>\n                            <\/div>\n                        <\/header>\n                        <div class=\"italic\"><p>A training course, the one curated for Assifar Servizi by Emanuela Mazza and her team as part of the &#8220;Pharmacist Manager&#8221; project, was really very interesting. [&#8230;] Contributed largely to the success of the course was the ability of the speakers to create empathy with the group and their extraordinary preparation and mastery of the subject, with an effective use of interactive and Coaching methods. <\/p>\n<\/div>\n                    <\/div>\n                                        <div class=\"w-3\/5 px-3 md:px-6.25 lg:px-12.5 md:w-1\/3 swiper-slide md:text-lg\">\n                        <header class=\"flex items-center mb-8\">\n                                                        <div class=\"w-8 h-8 md:w-14 md:h-14 flex-none rounded-full bg-gray-500 font-bold text-white flex items-center justify-center\">P<\/div>\n                                                        <div class=\"px-3\">\n                                <h3 class=\"font-bold leading-none\">Prof. Antonio Lanzone<\/h3>\n                                <h4 class=\"text-sm text-blue-600\">Sacred Heart Catholic University<\/h4>\n                            <\/div>\n                        <\/header>\n                        <div class=\"italic\"><p>I had heard from some influential colleagues in my Faculty of Medicine about Dr. Mazza&#8217;s professional gifts on the topic of Physician-Patient Communication. Therefore in the first instance I attended some of her lectures and was convinced of the merits of starting some projects with her.<br \/>\nExperience in the field confirmed to me Dr. Mazza&#8217;s gifts of rigor and high professionalism and her ability to build a training <\/p>\n<\/div>\n                    <\/div>\n                                        <div class=\"w-3\/5 px-3 md:px-6.25 lg:px-12.5 md:w-1\/3 swiper-slide md:text-lg\">\n                        <header class=\"flex items-center mb-8\">\n                                                        <div class=\"w-8 h-8 md:w-14 md:h-14 flex-none rounded-full bg-gray-500 font-bold text-white flex items-center justify-center\">P<\/div>\n                                                        <div class=\"px-3\">\n                                <h3 class=\"font-bold leading-none\">Patrizia Serenella, Medical Sector Manager<\/h3>\n                                <h4 class=\"text-sm text-blue-600\">Alpha FCM<\/h4>\n                            <\/div>\n                        <\/header>\n                        <div class=\"italic\"><p>I had the opportunity to collaborate with Emanuela realizing many educational-scientific projects in the medical field during these 7 years. A true professional of Coaching in medical-patient communication, always highly appreciated in the training events realized. <\/p>\n<\/div>\n                    <\/div>\n                                        <div class=\"w-3\/5 px-3 md:px-6.25 lg:px-12.5 md:w-1\/3 swiper-slide md:text-lg\">\n                        <header class=\"flex items-center mb-8\">\n                                                        <div class=\"w-8 h-8 md:w-14 md:h-14 flex-none rounded-full bg-gray-500 font-bold text-white flex items-center justify-center\">G<\/div>\n                                                        <div class=\"px-3\">\n                                <h3 class=\"font-bold leading-none\">Gianluca Musso, Founder and CEO<\/h3>\n                                <h4 class=\"text-sm text-blue-600\">Euro Music Network<\/h4>\n                            <\/div>\n                        <\/header>\n                        <div class=\"italic\"><p>Looking back I see a beautiful path in which Emanuela with her work managed to give me the means to find the strength to face it. Looking forward I see a very long road but full of goals to achieve and people to share victories and defeats with. Today I am a focused person, serene and happy with who I am.  <\/p>\n<\/div>\n                    <\/div>\n                                        <div class=\"w-3\/5 px-3 md:px-6.25 lg:px-12.5 md:w-1\/3 swiper-slide md:text-lg\">\n                        <header class=\"flex items-center mb-8\">\n                                                        <div class=\"w-8 h-8 md:w-14 md:h-14 flex-none rounded-full bg-gray-500 font-bold text-white flex items-center justify-center\">R<\/div>\n                                                        <div class=\"px-3\">\n                                <h3 class=\"font-bold leading-none\">Riccardo Severi, Project Manager<\/h3>\n                                <h4 class=\"text-sm text-blue-600\">Minerva<\/h4>\n                            <\/div>\n                        <\/header>\n                        <div class=\"italic\"><p>Special thanks go to Dr. Emanuela Mazza for making a significant contribution, as an International Trainer, to enhancing and strengthening the self-esteem and communication-relational skills of Swaziland&#8217;s top female university students involved in the country&#8217;s first Campus in Publishing, Information and Human Rights.<\/p>\n<\/div>\n                    <\/div>\n                                    <\/div>\n                <nav class=\"swiper-reviews-nav pointer-events-none w-full absolute h-full top-0 flex items-center justify-between\">\n                    <div class=\"w-1\/5 lg:w-1\/3 flex justify-center\">\n                    <div class=\"swiper-button-prev flex-none pointer-events-auto button-arrow-circle swiper-button-review-prev\">\n                        <svg width=\"25\" height=\"20\"><use href=\"#arrow-icon\"><\/svg><\/div>\n                    <\/div>\n                    <div class=\"w-1\/5 lg:w-1\/3 flex justify-center\">\n                    <div class=\"swiper-button-next flex-none pointer-events-auto button-arrow-circle swiper-button-review-next\"><svg width=\"25\" 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